Web server will not release my domain to new server

Question

I signed up to 123-reg in January (paid for 2 years in advance) now my web designer has told me to move to Hosting U K because of scripting problems, did this 25th July but even after asking 123 very nicely to release my site nothing happens, and they do not reply to my emails. Any one know what to do?

Answer 1

Have you set up the new hosting account with Hosting UK? If not then you or your web designer needs to do that.



First of all make sure you have a back up of your website from your web designer. Once the new hosting account is set up you need upload your website to the new hosting account (or get your web designer to do it) and ask Hosting UK for the nameserver and registrar tag so you can login to 123reg and initiate the domain transfer. In the 123reg control panel go to the domain name section and look for change nameserver. Change the nameservers first NOT the registrar tag. When you have changed the nameservers wait 48 hours and check the Whois to see the nameservers have indeed changed. You can check whois for:



'.com' at http://www.internic.net/whois.html

.co.uk' at http://www.nominet.org.uk/other/whois



Once you can see the nameservers are set to Hosting UK you can then go back to 123reg and alter the registrar tag. Once this is done send Hosting UK a e-mail to let them know this has all been done.



Your domain name should be sorted within 48 hours if you do this correctly. Although I would not advise you to carry out this unless you are completely confident. Ask your web designer - they really should sort this out for you. Or ask Hosting UK - they may help you if you have set up hosting with them.





If the domain is definitely in your name (check the whois as mentioned above) and you have no luck with sorting it out like that the last resort is to go to internic:



http://www.internic.net/problem_reports/p3.html



or nominet:



http://www.nominet.org.uk/disputes/

Answer 2

Like XBOX_EXPERT said, you should be able to change the dns entries.

According to 123-reg's website, you have full dns control. You should inform hosting uk that you want to point your domain to their site. They should give you the name server details and you should be able to put these into your 123-reg control panel and bingo! (though it may take 24 hrs to propogate the details, so it wont be instant).

However, i have never used either of the two companies you have, so I dont know how easy they or their systems are to deal with!

Answer 3

Fire yr web designer! He/she's an idiot. It's simple enough to change DNS entries to point to the new webhost. Suspect the scripting problems are with the designer instead of 123-reg.

Answer 4

You have to initiate domain transfer , also check the terms and condition , may be you got a free domain for buying web hosting , you will loose it in that case.