My Customers Getting Page Not Found After Submit Form?

Question

My site was built using yahoo site builder. After customers "submit" their info on my various forms, at least half are getting an error message "page not found". They are not re-directed to my "Thank you" screen. The data they enter is making it to me but the customers are getting page not found error messages. Of course every time I use it... I have NO problems and I am redirected to the proper page on my site! I have placed a disclaimer on my site warning this could happen... yahoo said it was my customers fire wall that was causing the message... can anyone confirm this?
It's bad for business when your customers get error message :o)

Answer 1

You have other problems.



I just "submitted" a blank form. (It worked - I got the "thank you" page.) I don't think you want kids submitting dozens of blank forms - verify your forms before you allow submission. (Disable the submit button until the form is verified.)



That's one of the problems with using a web site building program, rather than writing a web site - you get what the person writing the program wants you to get, not what you want to get.

Answer 2

Errors are typically not random. Get as much information from the customers as you can. Eventually, you'll find they all have something in common, and that'll allow you to focus on the problem. For example, information like exactly what they submitted, what browser they are using, what OS, what time they submitted, stuff like that.

Answer 3

Works fine. You have to impliment a checkform script though becuase you can submit blank forms.

Answer 4

Have you tried it with multiple browsers? I've run into forms that work with internet explorer but don't work with firefox.

Answer 5

do you use cookies or popups at all? They might have cookies and or popups disabled preventing them from loading the page all the way.