Our website keeps sking user name and password before allowing access to view. Any HTML/JAVA experts can help?

Question

Having had our website constructed and coded by a well-intentioned though amateur web-designer, he has thrown his hands in the air and can't solve the problem. When you type in: www.mandarin4me.com , a box comes up asking for user name and password. As only we have these, no-one (public) can access it. We are really struggling to get this website up and running with the business (teaching Chinese Mandarin) - have put in so much effort yet finally, when all seemed to be finished, the site is not even accessible! The web-hosting company say it's a coding matter and not anything to do with them. The coder says he doesn't know how to solve the problem. HELP!!!! (PLEASE)

Answer 1

contact your host company by email, explaining. They should be able to help

Answer 2

If you want to see if it's a coding problem or not, have him comment out the login lines and just load up the site without the need for that information. If everything comes up then its a logic error. In this case you would need to code the login into the page instead of logging in then viewing the page. If the lines commented out still causes the login problem it means the server has rights issues. The files should be in a public viewed folder without the need for admin rights. If this is the case, it is the web hosts issue. My guess is that it is the latter.

Answer 3

(Prefacing this for those who are disagreeing with me - I actually took the time to look at what kind of server they are running. You should do the same before answering.)



Although it is possible it's a programming error, the culprit is almost certainly a configuration issue on your server. The error typically occurs when anonymous access is disabled in IIS or the worker process associated with your site has invalid credentials.



It is also possible that your programmer has written code that is trying to impersonate an invalid account, though if he is truly as amateur as you suggest, that seems unlikely.



If you forward this information to your server admin, they should be able to confirm or deny and at least get you pointed in a more specific direction for a solution.



Feel free to message me directly if you need more help.

Answer 4

I still have my commodore 64! It was a simpler time where all passwords were written on the floppy disks Now I just use the one password in various forms for all my stuff

Answer 5

May be you can contact a web developer at website like http://definitivelab.com/ to fix it for you.

Answer 6

Have you added an .htaccess file to the root? have you passworded the public folder via the control panel? what server type is it?

Answer 7

There is probably a file called

.htaccess in the directory. Delete this if you don't know what it does.